Question 1

What does HazirMinds do?

Accepted Answer

HazirMinds is your AI solutions partner. We identify where AI can solve real business problems and implement the right solution — starting small, growing as you do.

Question 2

Do I need to understand AI to work with you?

Accepted Answer

No. You don't need to understand AI — that's our job. You just need to know what results you want.

Question 3

Does the AI make decisions without our permission?

Accepted Answer

No. The AI prepares and recommends. Any consequential action needs explicit human approval. If it's unsure, it says so and routes the question to a person.

Question 4

Will callers and visitors know they're talking to an AI?

Accepted Answer

Yes. Our AI introduces itself as an AI at the start of every call and conversation.

Question 5

What happens when the AI doesn't know an answer?

Accepted Answer

It says so and passes the question to a person on your team, with the caller's or visitor's contact details. It answers only from your approved knowledge.

Question 6

Will it message people without our approval?

Accepted Answer

No. Messages run only through workflows your team approves, and sensitive or consequential messages wait for a person.

Question 7

How does pricing work?

Accepted Answer

Pricing is built around your use case and its complexity. Plans are month-to-month, standard services have no setup fee, and usage is billed at actual provider cost.

Question 8

Is there a setup fee?

Accepted Answer

No setup fee for standard services. A setup fee applies only when customization is required.

Question 9

Is there a long-term contract?

Accepted Answer

No. Plans are month-to-month, and you can leave with 30 days' written notice.

Question 10

How is usage billed?

Accepted Answer

Voice minutes, text and WhatsApp messages, and AI processing are billed separately at actual provider cost, with no markup.

Question 11

What does the free website include?

Accepted Answer

When you subscribe to at least one AI service, you get a static website of up to 5 pages with one revision round, and you keep it if you leave.

Question 12

How is custom work priced?

Accepted Answer

Each project is quoted as a fixed price, after we assess your needs and gather your requirements. Work starts only after you approve the quote.

Question 13

What happens if we leave?

Accepted Answer

You own your data. Give 30 days' written notice, and you get a full export in a standard format within a 90-day window.

Question 14

Is my data safe?

Accepted Answer

Your data is encrypted in transit and at rest, kept in your own isolated environment, and hosted on our managed AWS in the US — or on your own server if you prefer.

Question 15

Where is our data stored?

Accepted Answer

With our managed hosting, on AWS in the United States, and it stays on US servers. If you choose to host on your own server, it stays there.

Question 16

How is our data encrypted?

Accepted Answer

With TLS in transit and AES-256 at rest.

Question 17

Can another client see our data?

Accepted Answer

No. Every client has its own isolated environment, enforced at the database level.

Question 18

Who at HazirMinds can access our data?

Accepted Answer

Our platform team has access only for technical support, and only with your prior consent. Inside your organization, access is role-based and enforced by the system.

Question 19

Are AI and admin actions logged?

Accepted Answer

Yes. Consequential actions are logged with who, when, what changed and what approval was given, and the log is available to you.

Question 20

Is our data used to train AI models?

Accepted Answer

Not for others. Your data is never used to train models for other customers without your written opt-in.

Question 21

What happens if there's a security incident?

Accepted Answer

We notify you without undue delay, and no later than 72 hours after we're notified of a confirmed incident, with what happened, what data was affected and the remediation steps.

Question 22

Which subprocessors do you use?

Accepted Answer

Our core providers include AWS (hosting), Twilio (voice and messaging) and Anthropic (AI models). The full subprocessor list is in our Data Processing Agreement. We never sell or share data for marketing.

Question 23

Do you have SOC 2 or ISO 27001?

Accepted Answer

We don't hold SOC 2 or ISO 27001 today. We'll pursue formal certification when client requirements call for it. We will never claim a certification we don't hold.

Question 24

Do you handle health information?

Accepted Answer

Work involving health information is scoped separately (HIPAA) before any health data is processed.

Question 25

Who owns my website, domain and data?

Accepted Answer

You do. You own your domain, hosting, website content and data.

Question 26

Can I export my data?

Accepted Answer

Yes. You own your data, and you get a full export in a standard format within 90 days if you leave.

Question 27

Can it book appointments?

Accepted Answer

Yes. Booking appointments directly is part of the standard service.

Question 28

Are calls recorded, and who can hear them?

Accepted Answer

Recordings and transcripts stay in your isolated environment. Only authorized users in your organization can access them.

Question 29

Will it call or text people on its own?

Accepted Answer

No. It answers inbound calls only. All automated messages follow workflows you approve.

Question 30

How is the AI Receptionist priced?

Accepted Answer

Pricing is custom, based on your use case and complexity. It's month-to-month with no setup fee for the standard service, and usage is billed at actual provider cost with no markup.

Question 31

Can visitors talk to it by voice?

Accepted Answer

Yes. The website has built-in AI chat and voice.

Question 32

Is the AI-Powered Website the same as the free static website?

Accepted Answer

No. The free static website is a simple site of up to 5 pages, built from templates, included when you subscribe to at least one AI service. The AI-Powered Website is a custom site we design and build for you, with AI chat and voice built in, and it's quoted for you.

Question 33

How is the AI-Powered Website priced?

Accepted Answer

We quote the build as a fixed price, after we assess your needs and gather your requirements. The ongoing service is month-to-month, and usage is billed at actual provider cost with no markup.

Question 34

What kinds of messages can it send?

Accepted Answer

Confirmations, follow-ups, reminders and notifications. Each one can go by text, email, WhatsApp or phone call, whichever suits your customers.

Question 35

Can a person check a message before it goes out?

Accepted Answer

Yes. Any step in a workflow can be set to wait for approval.

Question 36

Who's responsible for consent?

Accepted Answer

You are, for your own contacts. We set workflows up so messages go only to people you're permitted to contact.

Question 37

How is Automated Communications priced?

Accepted Answer

Pricing is custom, based on your use case and complexity. It's month-to-month with no setup fee for the standard service, and usage, such as text messages, WhatsApp messages and call minutes, is billed at actual provider cost with no markup.

Question 38

Who on my team can see what?

Accepted Answer

Access is role-based and enforced by the system, so each person sees only what their role allows.

Question 39

Does it show calls from the AI Receptionist?

Accepted Answer

Yes. Call activity is visible in your dashboard, and call history appears next to each contact.

Question 40

Can it connect to the tools we already use?

Accepted Answer

Custom integrations with your existing business systems are scoped and quoted separately.

Question 41

How is the Pipeline & Dashboard priced?

Accepted Answer

Pricing is custom, based on your use case and complexity. It's month-to-month with no setup fee for the standard service.

Question 42

Is my data kept separate from other clients?

Accepted Answer

Yes. Each client gets an isolated environment, enforced at the database level.

Question 43

Can we host on our own server?

Accepted Answer

Yes, as a separately scoped option. Responsibilities for that server are agreed in writing. The monitoring, backups and maintenance described here apply to managed hosting.

Question 44

How is a custom website different from the free website?

Accepted Answer

The free static website comes with any AI service: up to 5 pages and one revision round. A custom website goes beyond that, designed around how your business works.

Question 45

Do we have to replace the software we use now?

Accepted Answer

Usually not. Much of the value comes from connecting and properly setting up the tools you already have. If something genuinely needs replacing, we'll tell you why.

Question 46

Can you connect to any tool?

Accepted Answer

Not always. It depends on what each tool allows. We review your tools on the first call and tell you honestly what can connect.

Question 47

Who owns the custom software?

Accepted Answer

Unless your agreement says otherwise, you own what we build specifically for you once it's paid in full, apart from our own platform technology. Your data is always yours.

Question 48

Where will custom work be hosted?

Accepted Answer

On our managed AWS hosting in the US by default, in your own isolated environment, or on your own server if you prefer. A self-hosted setup is scoped separately.